StoneVegas Privacy Policy

Information We Collect

We collect personal information lawfully and fairly, including your full name, date of birth, address, email, phone number, and government-issued ID for account registration and verification.[1][2] Financial details such as payment methods, transaction history, and source of funds are gathered during deposits, withdrawals, and anti-money laundering (AML) compliance.[2][3] We also collect gaming activity data like betting patterns and session duration, plus technical data including IP address, device information, and cookies from platform usage.[2][4] Sensitive information may be collected where required by Australian law or for security purposes.[1]

How We Use Your Information

Your information is used for account creation, identity verification, age confirmation, and processing payments in compliance with Australian gambling laws.[2][3] We utilise it to personalise gaming experiences, prevent fraud, ensure platform security, and meet responsible gambling obligations.[2][4] Data supports customer service, marketing communications (with consent), and regulatory reporting to bodies like AUSTRAC.[1][3] All processing aligns with legitimate purposes under the Privacy Act 1988.[2]

Information Sharing

We disclose personal information only as permitted by Australian privacy laws, such as to regulatory authorities, law enforcement, or the ACT Gambling and Racing Commission when required.[1][3] Trusted service providers like payment processors and identity verification services receive data under strict confidentiality agreements compliant with the APPs.[2][3] We do not sell your information to third parties.[3]

Data Security

We implement robust security measures including encryption, secure servers, and access controls to protect your personal information from unauthorised access, misuse, or loss.[2][5] Regular security audits, firewalls, and monitoring systems help safeguard data integrity in line with APP 11.[1][5] Information is retained only as long as necessary for legal, regulatory, or business purposes, typically seven years for transaction records per AML requirements, then securely disposed.[3] We comply with obligations under the Privacy Act 1988 to maintain data security.[2]

Your Rights

Under the Privacy Act 1988 and APPs, you have rights to access, correct, or update your personal information held by us.[2][5] You may request details on how your data is processed, restrict certain uses, or withdraw consent for non-essential processing.[2][5] Where practicable, anonymous or pseudonymous transactions are supported, and you can complain to us or the Office of the Australian Information Commissioner if your privacy is breached.[5] Contact us to exercise these rights.[2]

Cookies and Tracking

We use cookies and similar technologies to track usage, analyse site performance, and personalise your experience on our platform.[2] These collect technical data like IP addresses and browser types, with options to manage preferences via cookie settings.[6] Our use complies with Australian privacy standards.[2]

Contact Us

For privacy concerns or to exercise your rights, contact our Privacy Officer. We will respond within a reasonable timeframe in accordance with the APPs.

Email: [email protected]